Shipping policy
Shipping Policy
Worldwide Shipping
Buccardi proudly ships to customers around the world with free standard shipping on all orders.
Due to international shipping restrictions and regulatory limitations, we are unable to deliver to certain countries and regions. These restrictions may change from time to time based on carrier availability and international regulations.
If you are unsure whether we can deliver to your location, please contact us at support@buccardi.com before placing your order.
Order Processing & Dispatch
Every Buccardi jacket is prepared specifically for our customers and undergoes a quality inspection before shipment.
As we do not maintain ready-made inventory for most products, production and processing times vary depending on the item ordered.
|
Product Category |
Estimated Dispatch Time |
|
Standard Jackets & Outerwear |
5–10 Business Days |
|
Made-to-Measure Jackets |
3–4 Weeks |
|
Bespoke & Custom Jackets |
5–12 Weeks |
The above estimates refer to order preparation and dispatch time only.
After shipment, most orders are delivered within approximately 3–4 business days, although transit times may vary depending on the destination, customs procedures, and local courier operations.
Delivery Partners
To ensure reliable international delivery, we work with established courier networks such as DHL, FedEx, UPS, and other reputable shipping providers.
The courier assigned to your order may vary depending on the destination and the service level available at the time of shipment.
Please note that we are unable to ship to PO Box, APO, FPO, or DPO addresses.
Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other government-imposed charges upon arrival in the destination country.
These charges are not included in the product price or shipping cost and remain the responsibility of the customer.
Buccardi has no control over customs policies in individual countries and cannot predict the amount of any applicable charges. Customers are encouraged to check local import regulations before placing an order.
Failure to pay required customs charges may result in delivery delays, non-delivery, or destruction of the shipment by local authorities or the carrier.
Tracking Your Order
Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Customers are responsible for monitoring their shipment status and communicating directly with the courier regarding delivery scheduling, customs clearance, or delivery-related requests.
Lost or Damaged Shipments
If a shipment arrives damaged, or if tracking shows the package as delivered but you have not received it, you must notify both the courier and Buccardi within 2 business days of the recorded delivery date.
Claims reported after this period may not qualify for carrier investigation.
If the carrier confirms that a shipment was lost or damaged during transit, Buccardi may, at its sole discretion, provide either:
- A replacement of the original item, or
- Store credit equal to the value of the affected product(s).
Cash refunds are not available for packages confirmed as lost during transit.
Missed Deliveries
Customers are responsible for ensuring that delivery can be accepted at the shipping address provided.
If delivery attempts are unsuccessful and the shipment remains unclaimed, the carrier may dispose of, abandon, or destroy the package in accordance with their policies.
Buccardi cannot be held liable for losses resulting from missed delivery attempts or unclaimed shipments.
Refused Shipments
Orders that are intentionally refused by the recipient are not eligible for refunds, returns, or replacements.
Customers wishing to return an item must first accept delivery and then follow our official return procedure.
Any shipment refused at delivery may be treated by the carrier as abandoned property and may not be recoverable.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping details at checkout.
Once an order has entered the shipping process, we may be unable to modify the delivery address.
If address-related issues occur after dispatch, customers should contact the courier directly to explore available delivery options.
Buccardi cannot accept responsibility for packages lost, abandoned, destroyed, or undeliverable due to incorrect shipping information provided by the customer.
Order Confirmation
A confirmation email will be sent once payment has been successfully processed.
If you do not receive an order confirmation within a reasonable timeframe, please contact support@buccardi.com for assistance.
Combined Orders
Where multiple orders are placed using the same delivery address, Buccardi reserves the right to consolidate shipments whenever practical.
This may improve shipping efficiency but can occasionally result in slight processing delays for certain items.
Promotional & Complimentary Items
Orders containing a large quantity of products may not automatically qualify for promotional gifts, complimentary items, or special offers.
Eligibility for such benefits remains subject to Buccardi's discretion and promotional terms in effect at the time of purchase.
Need Assistance?
For questions regarding shipping, delivery updates, tracking information, or international orders, please contact our customer support team:
Email: support@buccardi.com